-
Johann Hari: Stolen Focus
I recently read this book, and I can confidently say it’s a life-changing piece of work. If you only do one thing for yourself this year, let it be reading this book. I won’t go into too much detail—I don’t want to spoil the experience—but here’s a brief summary. While the book’s main goal is to explore why we’re losing the ability to concentrate and focus, it goes far beyond that. It becomes a profound analysis of human well-being, modern society, and the challenges of our time. Hari touches on a wide range of topics including education, digital overload, sleep deprivation, nutrition, hormone balance, ADHD, trauma, politics, the economy, climate…
-
Expectations and Desires
Recently, I took a customer experience course, and there was a statement that resonated far beyond business: “Experiences can make or break an organization’s success. They can separate those that outperform the market from those that perform averagely. Even seemingly small gaps in expectation versus reality can manifest into large issues at aggregate, leading to lower engagement or lost loyalty, ultimately impacting financial performance.” This made me reflect, because it is true not only in business but in every aspect of human life: even small gaps between expectation and reality can create significant complications. Take, for example, setting up a first date through a dating app. You see the person’s…